Refund policy

================================
REFUND & RETURN POLICY
Umber
Last updated: July 2026
================================

We want you to actually use what you buy from us.
That's why every order comes with a 60-day guarantee —
and why we don't ask you to keep it in the box.

━━━━━━━━━━━━━━━━━━━━━━━
1. THE 60-DAY GUARANTEE
━━━━━━━━━━━━━━━━━━━━━━━

You have 60 days from the day your order arrives to
decide whether it's right for you.

Use it first. If it isn't the thing you reach for, email
us and we'll refund you in full — used, opened, and
well-travelled is fine.

There is no minimum usage period and no condition
requirement. You don't need to prove anything.

━━━━━━━━━━━━━━━━━━━━━━━
2. DAMAGED, WRONG, OR MISSING ITEMS
━━━━━━━━━━━━━━━━━━━━━━━

If your order arrives damaged, incomplete, or isn't what
you ordered, email us within 30 days of delivery with:

  - Your order number
  - A photo showing the issue

We'll send a replacement free of charge. You do not need
to return the original item.

━━━━━━━━━━━━━━━━━━━━━━━
3. HOW TO REQUEST A REFUND
━━━━━━━━━━━━━━━━━━━━━━━

Email support@umbergoods.com with your order number and
a sentence about why it didn't work out.

That's the whole process. We reply within 1–2 business
days and approve the refund from there.

In most cases we will not ask you to ship anything back.
Return shipping usually costs more than the item is
worth, and we'd rather refund you than put you through
that.

If a return is needed for a particular order, we'll say
so and cover the shipping ourselves.

━━━━━━━━━━━━━━━━━━━━━━━
4. WHAT ISN'T COVERED
━━━━━━━━━━━━━━━━━━━━━━━

  - Requests made more than 60 days after delivery
  - Orders where delivery failed because the address
    given was incorrect or incomplete
  - Items deliberately damaged

Everything else is covered.

━━━━━━━━━━━━━━━━━━━━━━━
5. HOW REFUNDS ARE PAID
━━━━━━━━━━━━━━━━━━━━━━━

Refunds go back to the original payment method, usually
within 5–7 business days of approval. Your bank may take
another 3–5 business days to show it.

Shipping is free on every order, so there is nothing
deducted from your refund.

If more than 15 business days have passed since we
approved your refund and you still don't see